Manage Your Onshape Professional Subscription

A company is created when a user signs up for the Professional subscription (or upgrades to Professional).

The user who signs up and agrees to pay for the subscription becomes the billing Owner of the company and acting Admin. This user adds more users to the company and assigns roles: Member or Admin. Users receive an email notification upon being added to a company.

Only users with the Owner and Admin roles can add and remove users, and reassign roles.

For all company members, all documents created are owned by the company. If you are a member of more than one company, you should select as the owner of the document at creation time, one of the companies of which you are a member.

Only the company owner, users with the Admin role, and the user who created a company-owned document may delete the document. Users with full permissions to the document can see the document in their Trash and may restore the document or empty the Trash.

All users in a company have the ability to share all company-owned documents they have access to.

At any point, the company Owner and Admins may completely remove all document permissions from the user who created the document and reshare the document with them with a new set of permissions. Permissions may be:

• View - Open for read only access; you have the option to add or remove Copy, Link document, Export, and Comment
• Edit - Open and make changes; you have the option to add or remove Copy, Link document, Export, Share, and Comment

Additional permissions may be added or removed, including:

• Copy - Make a copy of the document.
• Link document - Use features that result in the document being referenced from another document.
• Export - Translate and download parts, Part Studios, Drawings, and Assemblies from a document.
• Share - Give another user permission to access the document.
• Comment - Provide a comment on the document in the Comment flyout.
• Delete - Move the document to Trash.

Once your account is upgraded to a professional account, you then have the ability to make all of your previously public documents private by going to the Share settings and clicking the x next to the public entry in the Share dialog (shown below to the right of the blue arrow). These documents are still owned by you after they are made private (company-owned documents are not able to be transferred, documents and folders must be owned by an individual). To use Release management, Custom properties, Items for BOM, and other company-level settings, you must transfer document ownership to the company.

Check the ownership of the document by looking at the top right corner of the Share dialog (shown below outlined in red).

For information on how to transfer ownership, see the Transfer Ownership topic.

If you have an existing Onshape account, with existing Onshape documents, you are easily able to upgrade to an Enterprise account. To upgrade your existing account to an Enterprise account, contact us.

Once your account has been upgraded, you receive a Customer Success contact with whom you'll work closely. The following scenarios apply to Professional accounts, specifically with many users, folders, and documents. You may assume the same process with other types of accounts and objects; any differences between account types are noted.

All users are migrated to the new account

All existing account users receive an email with the Enterprise URL. When signing in to Onshape using the Enterprise URL, you automatically land in your Enterprise environment. All members are still members and all admins are still admins.

What happens

All company members, owners, and admins in a Professional plan are moved to the new Enterprise account, and receive assignment of default user permissions. Company owners and admins retain their status in the new Enterprise domain.

Any Free users with whom you have shared documents may be added to the Enterprise as Guest users after the upgrade. These Free users are indicated by an exclamation point beside their names in the Share dialog. Once they are added to the Enterprise, all previous access is reinstated, unless you choose to remove some or all of it. These Share permissions are accessed and modified on a document-basis.

During the upgrade, only documents owned by the company are moved to the Enterprise domain. These documents are now only accessible through the Enterprise domain.

• Any documents owned by individual users (versus owned by the company) must be transferred to company ownership prior to the upgrade in order to be moved to the Enterprise domain.
• Documents not transferred prior to the upgrade will still be accessible via cad.onshape.com and may still be moved to the Enterprise as described in Transfer any non-company owned documents of folders, below.
• Folder structures and sharing permissions are all maintained during the upgrade.
• Folders owned by the company are migrated to the new account.
• Company owned documents are migrated to the new account.

Signing in

When you sign in from the cad.onshape.com sign in page, however, you are signing in to a personal Professional account; you have access to any privately-owned documents you had previous to upgrading.

To learn how to transfer privately-owned objects to your Enterprise account, see Getting Started as an Enterprise User.

You can switch from the Professional account to the Enterprise account through the User menu > Switch to command.

User account settings

User account settings remain identical in Enterprise, including emails, preferences, security settings and any custom features added to toolbars. It is the same user account, all the way down to sign in credentials.

Company-owned documents are migrated to the new account

All company-owned documents are migrated to the new Enterprise account. The internal shares on those documents remain intact.

Transfer any non-company-owned documents or folders

If you individually owned any data in your company account, you can transfer that data (documents and folders, for example) to your Enterprise account:

1. Navigate to cad.onshape.com.
2. Sign in with your Enterprise account information.
3. Locate the data you want to transfer.
4. If there are multiple documents, place them in a folder.
5. Right-click on the document or folder and select “Transfer to <enterprise name>”.
6. Return to your Enterprise and move the items to the correct locations.

To cancel the Professional subscription and move to the Free subscription:

1. Expand the user menu under your Account user icon and select My account:

   

2. Select the Subscriptions tab in the list on the left side of the page:

   

3. If you have more than one subscription, click the subscription you want to cancel.
4. Follow the instructions for contacting Onshape via email or phone call.

The user can attempt to delete their account, but they must follow up with their administrator to request a downgrade to a Free plan to then delete their account. To initiate this process via the iOS app, navigate to Settings > My account > Delete my account. The user will then be informed to downgrade.

On the date specified that your subscription expires, you are downgraded to the Free subscription and maintain access to your pre-existing data. Your document and folder hierarchy is transferred as-is to the owner. Your private documents remain private, but you will not be able to edit them. Likewise, any private documents shared with you will be view-only (non-editable). You will still be able to view, export, and download your private documents. You may upgrade to the Professional subscription at any time and once again edit your private Onshape documents.

You may also make your private documents public and have edit access to them again. Right-click on the document on the Documents page and select Make public.