Contact Support

This functionality is available on Onshape's browser, iOS, and Android platforms.

If you have specific CAD-related questions with regard to using Onshape, you always have the ability to look through questions and answers within the greater Onshape Community via our Forums. If you can't find a relevant answer to your question in the Forums, feel free to submit a support ticket.

Please be aware that it is in your best interest to submit a support ticket for each issue you have, and not to bundle multiple issues in one ticket.

ClosedFile a support ticket
  1. Sign in to Onshape.

    Either from the Documents page or from within a document, click the Help icon in the upper right corner of the screen.

  2. Click Contact Support (if you have a Professional subscription) or Report a bug (if you have a free or EDU subscription).
  3. Optionally capture a screenshot and mark up the screenshot.
  4. Enter a title and provide a description.
  5. Optionally check the box to share your document with Onshape Support.
  6. Click Send to submit to Onshape, or Cancel to close without sending.

You are also able to use the Contact Us (opens in new tab) link on our home page.

Sharing your document with Onshape Support allows access to only Onshape Support staff, and only for a limited time. Sharing your document enables the Support staff to see first-hand what the issue is and in most cases, to solve the problem more quickly. You can revoke the share at any time. For more information on sharing documents in general, see Share Documents.

Note that when sharing your document with Onshape Support, any Onshape employee in the document will have the Onshape icon Onshape collaborator icon next to their name in the upper right corner of the page.

ClosedFind Onshape, a business unit of PTC

PTC World Headquarters

121 Seaport Boulevard

Boston, MA 02210

 

Was this article helpful?

Last Updated: November 13, 2020