Deskop platform icon iOS platform icon Android platform icon This functionality is available on Onshape's browser, iOS, and Android platforms.

If you have specific CAD-related questions with regard to using Onshape, you always have the ability to look through questions and answers within the greater Onshape Community via our Forums. If you can't find a relevant answer to your question in the Forums, feel free to submit a support ticket.

Please be aware that it is in your best interest to submit a support ticket for each issue you have, and not to bundle multiple issues in one ticket.

  1. Sign in to Onshape.

    Either from the Documents page or from within a document, click the Help icon in the upper right corner of the screen.

     

    help menu icon located direct left to user's name and image
  2. Click Contact Support (if you have a Professional subscription) or Report a bug (if you have a free or EDU subscription). contact support option in help menu dropdown
  3. Optionally capture a screenshot and mark up the screenshot. contact support widget with Add a Screenshot selected
  4. Enter a title and provide a description.
  5. Optionally check the box to share your document with Onshape Support. screenshot of contact support widget with add Share this doument with Onshape Support selected
  6. Click Send to submit to Onshape, or Cancel to close without sending. contact support widget with an arrow pointing toward the Send button

You can also use the Contact Us (opens in new tab) link on our home page. Please select a category from the dropdown and provide a description in the box beneath so we can handle your request appropriately.

contact Onshape forum on the main website

Sharing your document with Onshape Support allows access to only Onshape Support staff, and only for a limited time. Sharing your document enables the Support staff to see first-hand what the issue is and in most cases, to solve the problem more quickly. You can revoke the share at any time. For more information on sharing documents in general, see Share Documents.

When sharing your document with Onshape Support, any Onshape employee in the document will have the Onshape icon next to their name in the upper right corner of the page, similar to this:
Example of the Onshape icon next to the user's name

PTC World Headquarters

121 Seaport Boulevard

Boston, MA 02210

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.