聯絡支援人員

1. Sign in to Onshape.

   Either from the Documents page or from within a document, click the Help menu icon () in the upper right corner of the screen.

   
2. Click Contact Support (if you have a Professional or Enterprise subscription) or Report a bug (if you have any other subscription).

   

   

3. 選擇是否要擷取螢幕畫面，並於畫面上標示。點按並拖曳您的游標來以輪廓線框出擷取畫面的區域：
4. 如果您有加入註解，完成時請按一下 [張貼]。
5. 按一下 [新增螢幕擷取畫面] (視窗右下角處) 來重新開啟「聯絡支援人員」對話方塊：

   

6. 請輸入標題並提供評論。
7. 選擇性地核取方塊來決定是否要與 Onshape 支援人員共享您的文件。
8. 按一下 [送出] 來將您的資訊傳送給 Onshape，或按一下對話方塊右上角的 x 來關閉對對方塊而不送出。

You can also use the Contact Us link on our home page. Please select a category from the dropdown and provide a description in the box beneath so we can handle your request appropriately.

Sharing your document with Onshape Support allows access to only Onshape Support staff, and only for a limited time. Sharing your document enables the Support staff to see first-hand what the issue is and in most cases, to solve the problem more quickly. You can revoke the share at any time. For more information on sharing documents in general, see Share Documents.

如果您與 Onshape 支援人員共享文件，在文件中的任何 Onshape 員工會在頁面右上角其名稱旁有 Onshape 圖示，類似像：

1. 登入至 Onshape。

2. Either from the Documents page or from within a document, click the Account menu dropdown and select View support tickets in the upper right corner of the screen.

   

3. 系統會在新瀏覽器視窗中開啟 Onshape「 登入」頁面。請使用您的認證來登入。

在登入之後您可以檢視所有的支援單。

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Boston, MA 02210