聯絡支援人員

1. 登入至 Onshape。

   文件頁面或在文件之中按一下螢幕右上角的「說明」功能表圖示 ()。

   
2. 按一下 [聯絡支援人員] (如果您有 Professional 或 Enterprise 訂閱)，或按一下 [送交 bug] (如果您有任何其他的訂閱)。

   

   

3. Enter a Title and provide a Detailed description.
4. Optionally, check the box to Share this document with Onshape support. See Sharing your documents for more details.
5. Optionally, add relevant attachments:
   • Click the Browse for attachments icon () to upload a file from your machine.
     • You'll see a small spinner as the file uploads. If the file fails to upload, click the icon to try again.
     • You can add up to 5 attachments, with a maximum size of 20 MB each.
   • Click the Capture & annotate screen icon () to mark up the screenshot. Click the Markup checkmark icon ( ) when done. The markup is appended to the dialog as an image file (.png).
     
6. Click Submit to send your information to Onshape, or click the X in the top right of the dialog to close without sending.

   

您也可以使用我們首頁中的 Contact Us 連結。請從下拉清單中選擇一個類別，然後在下方的方塊中提供說明，以便於我們適當地處理您的要求。

Sharing your documents

Sharing your document with Onshape support allows access to only Onshape support staff, and only for a limited time. Sharing your document enables the support staff to see first-hand what the issue is and in most cases, to solve the problem more quickly. You can revoke the share at any time. For more information on sharing documents in general, see Share Documents.

When sharing your document with Onshape support, any Onshape employee in the document will have the Onshape icon next to their name in the upper right corner of the page:

1. 登入至 Onshape。

2. Either from the Documents page or from within a document, click the Account menu dropdown and select View support tickets in the upper right corner of the screen.

   

3. 系統會在新瀏覽器視窗中開啟 Onshape「 登入」頁面。請使用您的認證來登入。

在登入之後您可以檢視所有的支援單。

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121 Seaport Boulevard

Boston, MA 02210