联系技术支持

1. 登录到 Onshape。

   从“文档”页面中或从文档中，单击屏幕右上角的帮助菜单图标 ()。

   
2. 单击“联系技术支持”（如果您订阅了 Professional 版、Educator 版或 Enterprise 版）或“报告错误”（如果您订阅了任何其他版本）。

   

   

3. Enter a Title and provide a Detailed description.
4. Optionally, check the box to Share this document with Onshape support. See Sharing your documents for more details.
5. Optionally, add relevant attachments:
   • Click the Browse for attachments icon () to upload a file from your machine.
     • You'll see a small spinner as the file uploads. If the file fails to upload, click the icon to try again.
     • You can add up to 5 attachments, with a maximum size of 20 MB each.
   • Click the Capture & annotate screen icon () to mark up the screenshot. Click the Markup checkmark icon ( ) when done. The markup is appended to the dialog as an image file (.png).
     
6. Click Submit to send your information to Onshape, or click the X in the top right of the dialog to close without sending.

   

您也可以使用主页上的“联系我们”链接。请从下拉菜单中选择一个类别，并在下方的框中提供说明，以便我们能够适当地处理您的请求。

Sharing your documents

Sharing your document with Onshape support allows access to only Onshape support staff, and only for a limited time. Sharing your document enables the support staff to see first-hand what the issue is and in most cases, to solve the problem more quickly. You can revoke the share at any time. For more information on sharing documents in general, see Share Documents.

When sharing your document with Onshape support, any Onshape employee in the document will have the Onshape icon next to their name in the upper right corner of the page:

1. 登录到 Onshape。

2. Either from the Documents page or from within a document, click the Account menu dropdown and select View support tickets in the upper right corner of the screen.

   

3. Onshape 登录页面将在新的浏览器窗口中打开。使用您的凭据登录。

登录后，您可以查看所有支持工单。

PTC World Headquarters

121 Seaport Boulevard

Boston, MA 02210