Contact Support

1. Sign in to Onshape.

   Either from the Documents page or from within a document, click the Help menu icon () in the upper right corner of the screen.

   
2. Click Contact Support (if you have a Professional or Enterprise subscription) or Report a bug (if you have any other subscription).

   

   

3. Optionally, capture a screenshot and mark up the screenshot. Click and drag your cursor to outline the screenshot area:
4. If you add an annotation, click Post when done.
5. Click Add screenshot (lower right corner of window) to reopen the Contact support dialog:

   

6. Enter a title and provide a comment.
7. Optionally, check the box to share your document with Onshape Support.
8. Click Submit to send your information to Onshape, or click the x in the top right of the dialog to close without sending.

You can also use the Contact Us link on our home page. Please select a category from the dropdown and provide a description in the box beneath so we can handle your request appropriately.

Sharing your document with Onshape Support allows access to only Onshape Support staff, and only for a limited time. Sharing your document enables the Support staff to see first-hand what the issue is and in most cases, to solve the problem more quickly. You can revoke the share at any time. For more information on sharing documents in general, see Share Documents.

When sharing your document with Onshape Support, any Onshape employee in the document will have the Onshape icon next to their name in the upper right corner of the page, similar to this:

1. Sign in to Onshape.

2. Either from the Documents page or from within a document, click the Account menu dropdown and select View support tickets in the upper right corner of the screen.

   

3. The Onshape sign in page opens in a new browser window. Sign in with your credentials.

Once signed in, you can view all support tickets.

PTC World Headquarters

121 Seaport Boulevard

Boston, MA 02210